Shipping policy

Nuzentro — Shipping Policy

Last Updated: September 14, 2026

At Nuzentro, we strive to deliver your orders quickly and efficiently. Please review our shipping policy below to understand our processing times, estimated delivery frames, and policies for international shipments.

1. Destinations Served

We currently ship exclusively to the following 5 countries:

  • United States

  • United Kingdom

  • Canada

  • Australia

  • New Zealand

We may expand our shipping destinations in the future.

2. Processing Times

All orders are processed and handed over to our shipping carriers within 1 to 3 business days (Monday through Friday, excluding public holidays).

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

3. Estimated Standard Delivery Times

Delivery times vary depending on the destination country. The estimated standard transit times after dispatch are:

Country Estimated Delivery Time
United States 5 – 8 business days
United Kingdom 5 – 8 business days
Canada 6 – 10 business days
Australia 7 – 12 business days
New Zealand 7 – 12 business days

Note: Delivery timeframes are estimates and cannot be guaranteed. Remote areas may require additional transit time.

4. Tracking Your Order

Once your package leaves our fulfillment center, we will email you a tracking link. You can track your shipment’s progress at any time using the link provided in your shipping confirmation email.

5. Customs, Taxes, and Import Duties

International shipments may be subject to import taxes, customs duties, or fees imposed by the destination country's government.

  • Any applicable customs fees, taxes, or clearance charges are the sole responsibility of the recipient.

  • Nuzentro has no control over these charges and cannot predict what they may be.

6. Address Accuracy & Modifications

Please ensure your shipping address is correct before completing your order. We are not responsible for orders delivered to an incorrectly entered address provided by the customer. If you spot an error, please notify us immediately, though changes cannot be guaranteed once an order has entered processing.

7. Lost, Stolen, or Delayed Packages

  • Delays: Occasional delays may occur due to customs processing, weather events, or carrier interruptions.

  • Issues in Transit: If your package is marked as delivered but you have not received it, or if tracking stops updating, please contact our support team promptly.

8. Contact Us

For any questions regarding your order or shipping updates, please reach out to our team at:

Email: Support@nuzentro.com